2) I’M IN CALIFORNIA. CAN I PICK UP MY ORDER?
3) I’M IN CALIFORNIA, WHEN WILL MY ORDER ARRIVE?
5) WHAT IS YOUR RETURN POLICY?
6) I PURCHASED YOUR SUIT USING A PROMOTIONAL CODE. CAN I STILL EXCHANGE?
9) I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
11) I AM IN BETWEEN SIZES ON YOUR SIZING CHART, SHOULD I GO BIGGER OR SMALLER?
12) I TRIED CONTACTING MIKOH SWIMWEAR. WHAT ARE YOUR HOURS?
13) DO YOU OFFER SHIPPING METHODS OTHER THAN FEDEX GROUND?
1) WHERE ARE YOU LOCATED?
Our main office is located in Newport Beach, California.
2) I’M IN CALIFORNIA. CAN I PICK UP MY ORDER?
Unfortunately, we do not have a sales office, so at this time we cannot allow pickups.
3) I’M IN CALIFORNIA, WHEN WILL MY ORDER ARRIVE?
Please allow 1-3 business days for your order to be processed and shipped. Once your order has shipped through FedEx Ground, it should arrive the next business day.
4) WHEN WILL MY ORDER SHIP?
Your order should be processed and shipped in 1-3 business days.
5) WHAT IS YOUR RETURN POLICY?
Unfortunately, we do not offer returns. All sales are non-refundable. We only offer exchanges, but there are strict guidelines. Please visit our return policy page to see the details at: http://shop.mikohswimwear.com/pages/return-policy.
6) I PURCHASED YOUR SUIT USING A PROMOTIONAL CODE. CAN I STILL EXCHANGE?
Unfortunately, any item purchased on a promotional code are final sale. No returns and no exchanges.
7) WHEN WILL YOU HAVE A SALE?
Follow us on Facebook and Twitter for sales and promotional offers. Or, sign up for our newsletter.
8) YOUR WEBSITE HAS DECLINED MY CREDIT CARD, BUT I SEE MULTIPLE PENDING CHARGES ON MY CREDIT CARD. HOW CAN I GET THIS REMOVED?
If your credit card has been declined, most likely your order was not accepted due to a billing address or zip code mismatch. You may want to contact your bank about getting this verified because the more you try, the more pending charges will appear. It should take about 1-3 business days for the temporary charges to be removed. Your credit card will never be charged unless your credit card is approved.
9) I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
Our office will process and ship your order within 1-3 business days. We do not charge your credit card until your order has been processed and ready to ship out.
10) I PLACED MY ORDER A FEW DAYS AGO, AND MY ORDER HAS NOT BEEN SHIPPED, BUT THERE IS A PENDING CHARGE ON MY CREDIT CARD. WHAT IS GOING ON?
If your credit card has not been charged then most likely we have not processed your order possibly due to an item not being in stock. We do not charge credit cards until your order is ready to be shipped. Please check your junk email folder as we may have attempted to contact you. Contact us immediately at orders@mikohswimwear.com if your order still has not shipped after 5 business days. Or call our office at (949) 467-9289 between Monday through Friday from 9:00am to 5:00pm PST.
11) I AM IN BETWEEN SIZES ON YOUR SIZING CHART, SHOULD I GO BIGGER OR SMALLER?
Depending on the suit, we would definitely say go bigger on the triangle tops like the ST LUCIA, SUMATRA AND BARBADOS, but go smaller on the bandeaus like the CORSICA, REUNION, and MOLOKAI.
12) I TRIED CONTACTING MIKOH SWIMWEAR. WHAT ARE YOUR HOURS?
We sincerely apologize if you have attempted to contact us and have been unsuccessful. We are open Monday through Friday from 9:00am to 5:00pm PST. Our customer service representatives are working hard to return your call as soon as possible. We highly recommend emailing us as it is the fastest way for us to address your problem. Please email us at info@mikohswimwear.com. If this is regarding your order, please email us at orders@mikohswimear.com.
13) DO YOU OFFER SHIPPING METHODS OTHER THAN FEDEX GROUND?
Yes, please contact orders@mikohswimwear.com after you have placed your order to upgrade your shipping method.
14) WHAT COLOR IS FOAM?
FOAM is white. This fresh summer introduction color is only available in select styles: CORSICA top, TORTOLA bottom, ST. LUCIA top, MOOREA bottom & the SANTORINI one piece.
15) WHAT COLOR IS DUSK?
DUSK is a dark navy blue. You can view this color in either one of these select styles: CORSICA top, TORTOLA bottom, ST. LUCIA top, MOOREA bottom & the SANTORINI one piece.
16) WHAT COLOR IS STARFISH?
STARFISH is a bright orange. This was also one of the three fresh summer colors. STARFISH is only available in the following styles: CORSICA top, TORTOLA bottom, ST. LUCIA top, MOOREA bottom & the SANTORINI one piece.